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Delivery Policy

 

Box Menswear logistics warehouse is based in the United Kingdom, and we work incredibly hard to get your order packed and delivered to you in the fastest possible time. 

 

PRE-ORDER INFORMATION

At Box we are always listening to feedback from our loyal customers, and bringing out new styles and ranges based on your requests. Coming up to the Christmas period, we are releasing various new stylish and sexy products that are perfect for you or a loved one.

 

As the items are guaranteed to sell fast, the new products are on pre-order. Here is some important information;

  • All orders containing pre-order will be dispatched no later than December 3rd. We are hoping for the date to be much sooner than this.
  • If you have ordered an in stock item and a pre-order item, both will be dispatched together once the latter is available.
  • ALL pre-order orders are guaranteed to arrive in time for Christmas!

 

 We currently have 2 delivery options available for customers in the United States:



Standard USA Shipping - $5.99 or FREE is you spend $99+

5 - 8 working days


Orders placed with Standard Shipping will be dispatched with USPS / Landmark courier service or USPS / Royal Mail International Priority. 


The service offers delivery to your home address within 5 - 8 working days. 


This is the most economical shipping service we offer, and as the UK time difference is ahead of the USA, we ensure all USA orders are packed first every morning and despatched to the USA before you’ve likely even woken up. 


Whilst we often beat the quoted 5 - 8 working days delivery time, especially in city areas, in a small number of cases shipping can take longer for reasons out of our control, such as delays caused by extreme weather events, strikes & industrial action & inspections by Customs and Border Protection. 


Great news is you will NOT be charged any additional charges or taxes for goods we send you so long as your order is below $800 USD even if the shipment is inspected by US CBP they’re just ensuring nothing dangerous or illegal has been sent via the mail. 



Super Express / Rush Delivery - $17.99 or FREE if you spend $150+

1 - 3 working days


If you want or need your order fast then the excellent news is we’ve partnered with DHL to introduce a new Super Express delivery service and we really can in some cases delivery your order the NEXT DAY after ordering! 


Even better if you spend $150 or more we will upgrade your delivery to DHL Super Express completely free of charge.  


Absolutely all orders placed before 14:00 GMT are dispatched the same working day if you chose the Super Express DHL service. That means your order could be on it’s way to you before you’ve even woken up! 

If you’ve already ordered and want to track your order, you can do this instantly using Facebook Messenger. CLICK HERE and you will be redirected to Messenger where you can see the latest update - https://m.me/boxmenswear?ref=track-package

 

PUBLIC HOLIDAYS - 2019

Although we have staff constantly working around the clock to get your order to you as quickly as possible, there are a few public holidays in which the postal services will be closed.

 

Deliveries will not be made on the following days: 

Thursday 28th November (Thanksgiving)

Wednesday 25th December (Christmas Day)

Thursday 26th December (Boxing Day)

Wednesday 1st January (New Years Day)



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