Delivery Policy

 Box Menswear logistics warehouse is based in the United Kingdom, and we have a dedicated team who work around the clock to ensure your order is with you as quickly as humanly possible!

 

We currently offer three different shipping options.

 

Super Express / Rush Delivery - $24.99

1 - 3 working days

 

If you want or need your order fast then the excellent news is we’ve partnered with DHL to introduce a new Super Express delivery service and we really can in some cases delivery your order the NEXT DAY after ordering! 

 

Absolutely all orders placed before 14:00 GMT are dispatched the same working day if you chose the Super Express DHL service. That means your order could be on it’s way to you before you’ve even woken up!

 

Faster Shipping - $12.99

5 -10 working days 

Whether you are wanting to get some sexy new underwear or stock or up on swimwear for your holiday, the Faster Shipping option is perfect for those who want to receive their order in a quicker timeframe. Orders are shipped via Landmark Global, and delivery is completed by UPS. 

 

Standard USA Shipping - $4.99

7-14 working days

 

Orders placed with standard shipping will be dispatched via Royal Mail or Landmark Global/USPS. 

This is the most economical shipping service we offer, and as the UK time difference is ahead of the USA, we ensure all USA orders are packed first every morning and despatched to the USA before you’ve likely even woken up. 

Whilst we often beat the quoted 7- 14 working days delivery time, especially in city areas, in a small number of cases shipping can take longer for reasons out of our control, such as delays caused by extreme weather events, strikes & industrial action & inspections by Customs and Border Protection, or government agency checks on mail.


Great news is you will NOT be charged any additional charges or taxes for goods we send you so long as your order is below $800 USD even if the shipment is inspected by US CBP they’re just ensuring nothing dangerous or illegal has been sent via the mail. 

 

COVID19

 

Although we are still dispatching orders to arrive within the stated time-frame, there may be an unexpected delay on rare occasions due to COVID19. We are liaising with the couriers regularly, and monitoring any disruptions and improvements with postal service. Any new information will be updated here accordingly. 

If you’ve already ordered and want to track your order, you can do this instantly using Facebook Messenger. CLICK HERE and you will be redirected to Messenger where you can see the latest update - https://m.me/boxmenswear?ref=track-package

 

Route 

Box Menswear is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

  

BLACK FRIDAY 2020

 

BLACK FRIDAY 2020

 

Black Friday is always the busiest time of the year, and we have staff who work tirelessly around the clock in order to ensure your order is with you in the fastest time frame possible.

Please note that although we aim to fulfil all orders on time, due to the busy period it may take up to 10 days for certain items to be dispatched. This timeframe is not definite and we are anticipating to dispatch your order much quicker than this. Any orders containing these items will be dispatched the day they are available, with the shipping method selected.

If you would like your brand new Box Menswear products in your hands asap, we recommend to select the Faster Shipping or DHL service!

NB. We cannot offer refunds on sale items, but can happily offer credit notes or exchanges for similar items or those of the same value.

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